Privacy Policy

Effective Date: January 1, 2025
Last Updated: March 8, 2025

Vancouver Therapy Collective ("we," "us," or "our") operates vantherapy.ca and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
By using this website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information only when you book a consultation. The information collected includes:

  • Name

  • Family Name

  • Email Address

  • Phone Number (optional)
    We do not collect sensitive personal information such as health data, financial details, or government-issued IDs.

2. How We Collect Information

We collect information through a form when users request a 15-minute consultation.
We do not collect data through account sign-ups, purchases, or other means.

3. Use of Information

The information provided is used solely for:

  • Responding to consultation requests

  • Communicating with individuals who have scheduled an appointment

  • Improving our website and marketing strategies (using Google Analytics and Hotjar)

We do not:

  • Use personal data for direct marketing

  • Sell or share personal information with third parties

4. Cookies & Tracking Technologies

We use Google Analytics and Hotjar to analyze website traffic and improve our services. These tools may collect data such as:

  • IP address

  • Device type

  • Browser type

  • Pages visited on our site

  • User interactions, such as clicks, scrolling, and session recordings (Hotjar)

We do not allow third-party advertisers to track users on our website.
If you wish to disable tracking, you can:

5. Data Storage & Security

  • Where We Store Data: All user data is stored on secure servers in Canada.

  • How We Protect Data: We implement security measures such as encryption and firewalls to safeguard your personal information.

  • How Long We Retain Data: We retain consultation request data for a period of 2 years, after which it is securely deleted.

6. User Rights & Consent

Under Canadian privacy laws (PIPEDA), you have the right to:

  • Access your personal data upon request

  • Correct or update your information

  • Request deletion of your data

To exercise these rights, please contact us at info@vantherapy.ca.
You can also opt out of Google Analytics and Hotjar tracking (see Section 4).

7. Children’s Privacy

Our services are not intended for individuals under 18 years old.
We do not knowingly collect or process data from minors.

8. Legal Compliance & Contact Information

If you have questions about this Privacy Policy or how we handle your data, you may contact us at:

✉ Email: info@vantherapy.ca
📍 Business Address: 1537 W 8th Ave, Vancouver, BC, V6J 1T5

If you have concerns about your privacy rights, you can also contact the Office of the Privacy Commissioner of Canada:

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.